Customer Service

Refunds and Returns

We understand that there may be occasions when you wish to return a product or require a refund. Our refund and return process is designed to make it easy for you:

 

Get in Touch: If you are not completely satisfied with your purchase, please contact our friendly customer support team within 2 days of receiving your order. Reach us through contact@dgpremierdesign.com.

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Prepare Your Return: To initiate a return, ensure that the item is in its original condition, with all tags and packaging intact. You can use the provided return label or the shipping address that we will furnish for a secure return.

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Refund Processing: Once we receive your returned item and verify its condition, we will promptly initiate the refund process. Generally, refunds are processed within 5 business days. The time it takes for the refund to reflect in your account may vary based on your payment method and bank.

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Refund Confirmation: You will receive an email confirming the completion of your refund. If you have any questions or concerns, our dedicated customer service team is ready to assist you.

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Afterpay Assistance

For our customers who choose Afterpay as their payment method, we offer support for managing payments and addressing Afterpay-related queries:

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Payment Assistance: Whether you need help with a payment, want to change your payment method, or require guidance on managing your Afterpay account, our team is well-equipped to assist you.

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Late Payments: If you anticipate difficulties with making a scheduled Afterpay installment, please reach out to us as soon as possible. We are committed to finding a solution that fits your needs.
 

Account Inquiries: Have questions about your Afterpay account? Our knowledgeable customer service team is here to provide the information you need.

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At DG Premier Design, we take pride in ensuring your shopping experience is exceptional. Our dedicated customer service team is ready to assist with any inquiries, concerns, or assistance you may require regarding refunds and Afterpay. We are committed to delivering prompt, professional service, with your satisfaction as our top priority. Thank you for choosing DG Premier Design.

 

Please do not hesitate to reach out to us for any assistance you may need. Your satisfaction is our success.

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